Every conversation either builds or destroys trust

There are many skills any new and emerging leader needs to attain in order to build their confidence, their competence and forge their own leadership style. 

Taking your communication skills to the next level is a great place to start, since just about everything happens through conversation!

Whether you know it or not, every conversation you have inadvertently either builds or destroys trust and no-one will co-operate when they do not trust. 

When you better understand what behaviours influence others to feel safe and what drives people to distrust, you will be far more able to interact with intention to achieve the outcomes you are seeking. 

Build confidence from the inside out

Learn to manage your emotions under pressure so you can show up with more composure and make clear-headed decisions. Understand how your brain responds to stress and how you can be proactive in influencing how others' feel.

Level up your communication

Gain insights into how other people's brains process information, react to different communication styles and respond to emotions. Tailor your communication to minimise negative reactions and build stronger relationships with your teams. Become more confident in having those necessary challenging conversations.

Impactful collaboration

Create strong, productive partnerships by building trust and connection. Reduce misunderstandings that eat up your time and energy. Transform meetings from time wasters to great use of time.

Meet Jacqui!

Jacqui Snider is an Occupational Therapist, an Accredited ICF Coach, a certified Team Coach, and a trainer. She has worked across the disability, education, and business sectors, bringing over 35 years of experience and a unique perspective that blends clinical and leadership coaching expertise. Jacqui helps leaders and their teams create powerful partnerships that excel in their communication and connection at work. She is passionate about encouraging clients to reflect deeply and embody authentic curiosity. Her goal is to support practitioners in developing a coaching mindset, mastering impactful communication, and fostering effective collaboration—a powerful trio that builds strong partnerships, enhances connection, boosts productivity, and drives meaningful change.

Meet Andy!

Andy Finestone is a Physiotherapist and an Accredited ICF Coach with a focus and passion for Wellbeing and Communication. She brings a deeply wholistic perspective to human performance and wellbeing, giving her a unique lens on both physical and mental resilience. Working with leaders and emerging leaders, in a variety of business sectors, Andy helps build confidence to step into vulnerability and bring curiosity in order to have more effective conversations that drive trust and impact. With a knack for making the latest neuroscience simple and practical, Andy’s coaching focuses on boosting energy, lowering stress and creating sustainable, lifelong change. Committed to social impact, Andy co-founded the grassroots not for profit Bicycles for Humanity, Melbourne in 2008. In recognition of her volunteer leadership, Andy was awarded a Medal of the Order of Australia (OAM).

Clever Conversations Course

So often we misunderstand each other and react negatively, even though our intentions are positive. These moments can either strengthen relationships or create barriers that can be long lasting. We've carefully researched how neurochemistry affects communication and connection and created something super practical and packed with insights, tools and strategies, that you can use immediately,

Clever Conversations

Every conversation has the ability to build or break trust. It has been said that 9 out of 10 conversations miss the mark and this is what motivated us to develop this course.

  • Is super practical, fun online learning

  • Is presented in 9 modules with bite-sized videos of no more than 15 mins each

  • Helps you understand how neurochemistry affects communication and connection

  • Is packed with insights, tools and strategies, that you can use immediately, to help you shift from reactive to more intentional and proactive conversations that build trust.

  • Will expand your communication mindset and skills to use with individuals, team members and clients.

Course Options

  • Go it alone $450

    Clever Conversations Course / Quiz / Implementation Activities / Digital Reflection cards

  • Learn together $785

    Clever Conversations Course / Quiz / Implementation Activities / Digital Reflection cards / 1 x Live 1 hour online group coaching / Option for additional discounted 1:1 coaching

  • Even more $997

    Clever Conversations Course / Quiz / Implementation Activities / Digital Reflection cards / 3 x Live 1 hour online group coaching / 2 x 30min individual coaching / Option for additional discounted 1:1 coaching package

Get started now

Learning together!

While you might go through this course on your own, research shows that learning with a buddy (or a team) enhances adult learning and habit formation... that's why we offer live group coaching as well as individualised 1:1 coaching to support your learning.

Course curriculum

    1. Welcome!

    1. The Brain

    2. Module 1 Quiz

    3. Action Learning activity

    1. Oxytocin Cortisol

    2. Oxytocin and cortisol rewind activity

    3. Module 2 Quiz

    4. Prompt Card

    5. Action Learning activity

    1. Conditioned to react

    2. Module 3 Quiz

    3. Action Learning activity

    1. Ladder Of Conclusions

    2. Module 4 Quiz

    3. Prompt Card

    4. Action Learning activity

    1. Updown Regulate

    2. Module 5 Quiz

    3. Prompt Card

    4. Action Learning activity

About this course

  • 2 hours of video content
  • Presented in a fun and authentic way
  • Practical activities to embed learning
  • Includes downloadable prompt cards

What our clients say...

“Andy and Jacqui have such a fun and engaging approach to breaking down the science behind communication. They take big concepts like neurochemistry and make this feel simple, relatable and immediately useful. These bite sized videos offer quick, practical tips that anyone can apply, whether in the workplace, at home or within your personal relationships. The techniques in this series are simple and powerful. Whether you are a leader, parent or partner or simply wanting to improve everyday interactions, the tools shared in these videos can assist to improve your conversations and enhance connection. I can see these being used across teams, couples, schools - anywhere people talk to each other! ”

Educator & Speaker

Kat Gurciullo

“This is an awesome program on neuroscience and communication! A great refresher on critical conversations, mental health and the brain. The program has plenty of actionable insights and data for participants, including plenty of downloadable frameworks you can use straight away. A thoroughly enjoyable program. ”

Chris

“Clever Conversations course does a great job of explaining how to utilise our knowledge of our brains to improve our conversations and relationships with others. The exercise sheets are also a great way to get viewers to practice learnings in their everyday life.”

Mark Y

“Clever Conversations has given me plenty to observe in myself and others. It has woken me up to how I present myself when interacting with others - whether strangers encountered in the day, work colleagues or my life partner. I find it helpful to reflect on key conversations from my day and note where I might improve going forward. Clever Conversations has made me a lot calmer and less reactive in the moment which feels good!”

Julie Gourgey

“What I love about this series is how accessible it is. Andy and Jacqui break down how our brains work in conversations - it's not just about the words we use, but the tone, body language and our emotional awareness when delivering our message. It also makes you think about how others receive your message, regardless of your individual intention. These videos are genuinely helpful and get you to reflect on your own communication abilities and style.”

K.G.